Refund policy
Return & Refund Policy
At Spraymax, we take product quality and hygiene seriously. Please read this policy before placing your order. By placing an order, you agree to it.
1. No Returns
We do not accept returns on any orders. Due to the nature of our products, all sales are final once delivered. Opened or used products cannot be returned under any circumstances.
2. Damaged, Defective or Wrong Product
We will replace or refund your order only if the product arrives damaged or defective, or you received the wrong product.
To be eligible, you must:
• Contact us within 48 hours of delivery at [support@spraymax.in]
• Share a complete, unedited unboxing video, starting from the sealed parcel with the shipping label visible
• Share clear photos of the product and packaging
Claims without an unboxing video, or raised after 48 hours, will not be accepted.
Once your claim is verified, we will send a replacement or issue a refund, at our discretion. Replacements are sent free of charge.
3. Spray Nozzle Issues
If the spray nozzle does not work, first try this: remove the spray head, rinse it under warm water for 30 seconds, then refit it. If it still doesn't work within 15 days of delivery, contact us with a short video of the issue. Once verified, we will send a replacement nozzle or bottle.
4. Undelivered / Returned Orders
If an order is returned to us because of an incomplete or incorrect address, an unreachable phone number, the customer being unavailable or a refused delivery, the order is handled as per point 8 of our Shipping Policy: re-ship for ₹99, or a refund minus ₹100 for shipping costs.
5. Cancellations
To cancel, email us at [support@spraymax.in]. The time of your email is the time of the request.
• Within 3 hours of placing your order: full refund.
• More than 3 hours after ordering, but before dispatch: refund minus a cancellation charge of ₹50, which covers payment gateway and processing costs.
• After dispatch: cancellation is not possible.
Once a cancellation is processed, it cannot be reversed. To get the product, you will need to place a new order.
If Spraymax cancels your order for any reason (for example, stock unavailability), you will receive a full refund with no charges.
6. Not Eligible for Refund
• Change of mind
• Incorrect usage, or results that differ from personal expectations
• Minor packaging wear during transit that does not affect the product
• Claims without an unboxing video
• Requests raised after the time limits above
• Cancellation requests after dispatch
• Orders delayed or returned due to address or phone issues (see point 4)
7. Refund Timeline
Approved refunds are processed within 7 business days to the original payment method. Your bank or UPI app may take a few extra days to show the amount.
8. Contact
Email: [support@spraymax.in]