Shipping Policy

At Spraymax, we aim to process and ship all orders as quickly as possible. Shipping is free on all orders across India. All orders are prepaid; Cash on Delivery is not available.

1. Order Processing

Orders are usually processed within 1–3 business days after confirmation. Once dispatched, tracking details will be shared via WhatsApp or SMS.

2. Shipping Timelines

Orders are typically delivered within 7–14 business days from the date of dispatch. Delivery timelines may vary depending on location, courier partner and other external factors.

3. Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occur due to reasons beyond our control, including but not limited to:

• Courier or logistics delays

• Weather conditions

• High order volumes

• Regional or operational restrictions

Spraymax shall not be held responsible for delays caused by such circumstances.

4. Delivery Issues

If your order has not arrived within a reasonable time after dispatch, please contact us and we will assist in tracking your shipment.

5. Address Accuracy

You are fully responsible for entering a complete and correct shipping address and a working phone number at checkout. A complete address includes:

• House / flat number and building name

• Street, area and landmark

• City, state and PIN code

We ship every order exactly as the address was entered at checkout. We do not edit, guess or complete addresses on your behalf.

6. Address Changes

Address changes are accepted only before your order is dispatched, and only by email at [support@spraymax.in]. Once an order has been dispatched, the address cannot be changed for any reason.

7. Delays or Non-Delivery Due to Address or Phone Issues

Our delivery timelines apply only to orders with a complete and correct address. Spraymax is not responsible for any delay, failed delivery or non-delivery caused by:

• An incomplete or incorrect address

• A phone number that is wrong, switched off or not answered

• The customer being unavailable at the delivery address

• Refusal to accept the parcel

Such orders are not eligible for compensation for the delay.

8. Returned Parcels (Undelivered Orders)

If the courier returns your parcel to us for any of the reasons in point 7, you may choose only one of the following:

(a) Re-ship: we will send the order again after you pay a re-shipping fee of ₹99, or

(b) Refund: we will refund the amount you paid minus ₹100 to cover forward and return shipping costs.

You must tell us your choice within 7 days of our message. If we don't hear from you within 7 days, option (b) will be applied automatically. Refunds are processed within 7 business days to the original payment method.

9. Delivered Orders

An order marked as "Delivered" by the courier to the address entered at checkout is considered delivered. If you have not received an order marked as delivered, you must contact us within 48 hours of the delivery update. We will raise the issue with the courier, but we cannot refund or replace orders delivered to the address you provided.

10. Cancellations

Orders can be cancelled free of charge within 3 hours of ordering. After that, a ₹50 cancellation charge applies, and once dispatched, orders cannot be cancelled. See our Refund Policy for full details.

11. Contact

For any shipping questions, contact us at [support@spraymax.in].